Account Related

• What documents do I need to open an account?

  You'll need a valid government-issued photo ID (driver's license, passport, or state ID), Social Security number, and proof of address (utility bill or lease agreement). The entire process can be completed online in under 10 minutes.

• Are there fees for international transactions?

  We charge 1% for international debit card transactions and 3% for credit card cash advances abroad. International wire transfers cost $15 outgoing and $10 incoming. All foreign transactions include real exchange rates with no hidden fees.

• How do I order checks or a new debit card?

  Order checks through your online banking dashboard under 'Account Services.' New debit cards can be ordered in the app and will arrive within 5-7 business days. Lost cards can be instantly frozen and replaced overnight for $15.

• What interest rates do you offer on savings?

  Our high-yield savings account offers 4.25% APY, while our money market account offers 4.50% APY. Certificate of Deposit rates range from 4.75% to 5.25% depending on term length. All rates are significantly above the national average.

• Can I set up automatic bill payments?

  Yes, our bill pay service allows you to schedule recurring payments for utilities, loans, and subscriptions. You can set up payments to be deducted from checking or savings accounts, with email reminders 3 days before each payment.